Privacy policy

Satiovex, a store run by Xinop LLC of New Mexico, sells and dispatches the orders placed on this site, and so controls the personal data those orders create. Anything in this privacy policy can be raised with us at [email protected].

• At checkout: your name, shipping address, email address, and a phone number if the checkout asks for one, plus what you ordered and the amount paid.
• Card details: typed into the Shopify checkout and handled by Shopify's payment services; the full card number never reaches us.
• Emails you send us: the message, your email address and anything you attach, such as a photo of a box.

We don't ask for more than an order needs, and we don't ask for health information. Please don't send medical details by email; we can't advise on them anyway.

When you click a buy button, you move to a checkout hosted by Shopify on behalf of Satiovex. Shopify processes your order and payment data to complete the purchase, under the Shopify privacy policy as well as this privacy policy. Cookies set on the cart and checkout pages are there to run the cart and the payment.

• To pack and ship your order and pass your name and address to the courier.
• To send order updates by email: confirmation, shipping and tracking, and any message about a delay, a customs hold or a refund.
• To reply to you and to process money-back requests.
• To keep the business and tax records the law requires.

Only the services needed to complete your order: Shopify (checkout and payment), the courier (name, address and, where needed, a phone number for delivery) and, if a parcel is checked at the border, customs authorities working from the shipping paperwork. Each handles your data for that purpose.

Order records stay on file while they are useful for delivery, support or a refund, then for whatever period tax and accounting law sets. Emails are kept until the matter they concern is closed.

You can ask us at any time for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. Email [email protected] from the address you ordered with, so we know the request comes from you. Where the law requires us to keep an order record, we will tell you what we have to keep and why.

Our products are for adults 18 and over, and this site is not aimed at children. We do not knowingly collect data from anyone under 18; if you believe a minor has placed an order, email us and we will delete the details.

Any change to how data is handled will be published here, and the privacy policy on this page applies from the day it goes live. See also our terms of sale, refund policy and contact page.