In short
Second thoughts? Tell us inside 30 days of the parcel reaching you. Stuck at customs? Refunded as well, no blame game.
Who this covers
Who runs this refund policy
The seller of record is Satiovex, a store operated by Xinop LLC in New Mexico. The same team that dispatches your parcel applies this refund policy, and the money goes back through the Shopify checkout you paid on. On your receipt the item reads Honey-Shilajit Sachets. Requests start at [email protected].
Cover 1
The 30-day money-back guarantee
If the box disappoints, email us within 30 days from receipt and ask for a refund. If we need the carton returned, we cover the return postage. A sentence on what disappointed you is welcome but not required.
To trace the box we sometimes ask for a picture of its batch code. Anything else we need before paying you back, we will ask for by email.
Cover 2
Refund if customs holds your parcel
If border officials hold your parcel, we refund the order. Send the order number and, if you can, a screenshot of the tracking status that shows the hold. There is no need to wait for the parcel to find its way back. Courier and transit details live on the shipping page.
How to use the refund policy, step by step
Four short steps, all by email.
Locate the order number
Look in the checkout confirmation email; the number sits near the top.
Write to [email protected]
A subject line such as "Refund + order number" gets it sorted first.
Tell us the reason
Changed your mind, a crushed carton, a customs hold or something else. A picture helps for damage.
Look out for our reply
An email confirms the refund once it is sent to the card or wallet you paid with.
Common situations
What applies, at a glance.
| Situation | What happens | What to send |
|---|---|---|
| Not happy, within 30 days of receiving it | Money-back guarantee | Order number, short reason |
| Parcel held by customs | Refund for that order | Order number, tracking screenshot if possible |
| Box arrived damaged or a sachet is open | We put it right; refund under the guarantee | Order number, photo of the damage and the batch |
| Doctor advised you not to take it | Money-back guarantee | Order number |
| Parcel never arrived | Email us; the guarantee covers you | Order number |
| Want to cancel before dispatch | We cancel if the parcel hasn't left | Order number, as fast as possible (we ship within 24 hours) |
Timing
When the money comes back
Money goes back to whatever you paid with at checkout. After we issue it, your bank or card company decides how fast it shows, often a few working days. Nothing yet after a week? Email us and we will send the refund reference your bank can look up.
Related
Related pages
Our terms of sale include this refund policy. How order data is used is in the privacy policy, and quick answers sit in the FAQ. Anything else: [email protected].
Your box
Order with the guarantee behind you
Free tracked delivery on every pack, and this refund policy behind each one.
Selected 3 boxes · 90 sachets · $107 $157